Shipping Policy

 

1. Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Times Once dispatched, estimated delivery times are:

• Standard Delivery (UK): 3–7 business days
• Express Delivery (UK): 1–3 business days
• International: 7–21 business days (varies by destination)

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

3. Shipping Costs Shipping costs are calculated at checkout based on your location and chosen delivery method. Any applicable costs will be clearly displayed before you complete your purchase.

4. Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

5. Customs and Import Duties For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

6. Failed Deliveries If a delivery attempt fails due to an incorrect address or the customer being unavailable, the parcel may be returned to us. In such cases, re-delivery charges may apply.

7. Lost or Damaged Parcels If your order arrives damaged or does not arrive within the estimated timeframe, please contact us as soon as possible so we can investigate with the carrier.

8. Contact For any shipping-related queries, please contact us via our website's contact page.