FAC
Frequently Asked Questions – LUFIMI
What is LUFIMI?
LUFIMI is a wellness and beauty brand dedicated to self-care, relaxation and everyday comfort. We carefully curate products designed to support wellbeing and enhance daily routines.
Where are LUFIMI products shipped from?
Our products are shipped from carefully selected international partners to ensure consistent quality and availability.
How long does delivery take within the UK?
Estimated delivery times are clearly shown at checkout.
Delivery times may vary depending on the product and delivery location.
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number by email, allowing you to track your delivery at any time.
Do you offer free delivery in the UK?
Yes 🤍
We offer free UK delivery on selected orders and promotional offers, which will be clearly indicated at checkout.
Are LUFIMI products safe to use?
Yes. All LUFIMI products are quality-checked and intended for safe use when used in accordance with the instructions provided.
What is your returns policy?
If there is an issue with your order, please contact us in line with our Returns & Refunds Policy. Our customer care team will be happy to assist you.
Is it safe to shop on the LUFIMI website?
Absolutely. Our website uses secure payment systems and encryption technology to protect your personal and payment details.
How can I contact LUFIMI?
You can contact our customer care team via email or the contact form available on our website. We aim to respond as promptly as possible.
Are LUFIMI products suitable as gifts?
Yes. Our products are thoughtfully selected and make ideal gifts for anyone interested in wellness, relaxation and self-care.