Customs Duties, VAT & Import Charges

At LUFIMI, we work with international suppliers to offer high-quality products at competitive prices. As a result, some orders may be shipped from outside the United Kingdom or the European Union.

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Customs & VAT (UK / EU)

According to UK and EU import regulations, international orders may be subject to:

• Import VAT

• Customs duties

• Handling or clearance fees charged by the local carrier or customs authority

These charges are not controlled by LUFIMI and are determined by the destination country’s customs regulations.

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Responsibility for Import Charges

• Any customs duties, VAT or additional fees applied by customs authorities are the sole responsibility of the customer.

• LUFIMI does not collect or include these charges at checkout unless explicitly stated otherwise.

• We are unable to predict or guarantee whether a shipment will incur customs charges.

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Customs Delays

In some cases, orders may be temporarily held by customs for inspection or clearance procedures.
Such delays are outside our control and are not included in the estimated delivery timeframe.

We kindly ask customers to monitor their shipment status using the tracking information provided.

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Support & Assistance

If your order is held by customs and you require documentation or assistance, please contact us.
We will do our best to support and guide you through the process, although we cannot interfere with or waive customs decisions.

If customs charges are unavoidable, payment must be made by the end customer in order for the delivery to proceed.

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Final Notes

• Customs regulations vary by country and may change without prior notice.

• By placing an order with LUFIMI, you acknowledge and accept responsibility for any applicable import charges.

We apologise for any inconvenience and appreciate your understanding.